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Build Version: 2.0.1

You have to click on sign up to create a new account. The next step to create an account is to fill all the details such as first name, last name, e-mail address, mobile number, username, password, country, ZIP code , state , city, address.

There will be a confirmation email sent to the email address with a hyperlink from which the the customer can log in to the application.

The account settings has to be filled where the customer can change the password and the three security question and answers have to be filled, in order the account holder forgets the password, these answers will help him to change the password. And there is also a PIN which helps the customer to retrieve the account if in case it gets locked.

Account successfully created and any event can be created.

To log in to qwik.events there has to be an account registered in your name already on the application.
  • Once you open the application you can find the log in option.
  • Entering the username or Email ID and the log in password will allow you into your profile.
  • If in case the password has been forgotten, click on forgot password.
  • In the next page you need to provide the Email ID so that the password can be changed.
The name on the account can be changed.
  • Click on my profile
  • You will have 2 options 1) account settings 2) profile settings
  • Click on profile settings, in this section, name and other profile details can be updated and saved
  • The address on the account can be changed.
  • Click on my profile
  • You will have 2 options 1) account settings 2) profile settings
  • Click on profile settings and edit the address to perform changes and save.
  • Click on my profile
  • Go to account settings
  • Click on change password
  • Enter current password, then enter the new password and re-enter same password to confirm.
  • Save the password, a success message is displayed for password update
The account can be terminated by the user by navigating to profile
  • Click on my profile.
  • Click on account settings.
  • Click on terminate username.
  • Reason for termination and any suggestions can be given. The data will be saved and the username of the account will be terminated.

While creating an event the organizer can either choose to pay at the same time of creating the event or can also opt to pay later.

To perform any kind of payment, first the user has to provide credit card information and associate it to the profile. Card details can also be created during the create event flow.

  • Go to my account and click on my credit cards and add new card details.
  • The necessary card details to be provided for creating card information in qwik.events
  • Multiple cards can be created with alias names.

During the payment action for an event, default card will be selected if there are more than one. As a user, you can select a different card from the list to make payments.

Pay later will not deduct the event cost on the day of event finalization. However, the credit card will be charged on the day of the event.

The organizer can add any number of people to his contact list. The steps for adding contacts is as follows:

  • Go to my account, click on manage contacts, or add contact button in the Add invitees page during event creation.
  • Go to my contacts, click on the plus sign to add a new contact.
  • Enter the name,Email ID, and phone number and submit to add a contact.
  • Groups can also be created by adding the contacts added.
  • Contacts can also be added while creating an event to invite.
  • Deletion of contact is also available for organizer to manage contacts.
The organizer can also remove contacts.
  • Go to my account, click on manage contacts.
  • Go to my contacts.
  • Click on the contact to be deleted.
  • Click on the trash can sign to delete the contact.

The organizer can only invite people who are in the contact list.

Contacts can either be added before creating an event or can be added newly while creating an event.

The contacts to be invited can be searched in the search box and has to be dragged into the invited list.

The organizer can choose for any venue of his or her liking based on the city in which the event is hosted
  • The organizer just needs to type the name of the venue , venue type and click on search.
  • Selection of venue resource can be performed in the venue and book based on the slots available and matching his event time.
  • The cost of venue will be calculated based on the selection before placing the order.
Just as in the case of the venue, the organizer can choose any food store of his or her around the venue selected.
  • The food store name has to be entered with the cuisine type and dietery option as well and click on enter.
  • Once the food store pops up on the screen the menu card will be available from which the food can be selected and order can be placed.
  • The food item can be selected and by clicking on view.
  • The quantity can be updated and included to cart.
  • The above steps can be repeated for adding food from more than one vendor

While creating an event the organizer can either choose to pay at the same time of creating the event or can also opt to pay later. Pay later will not deduct the event cost on the day of event finalization. However, the credit card will be charged on the day of the event.

If an invitation is sent, that will be received through Email.
  • The invitee has to check the emails for the invitation.
  • Clicking on view invitation in E-mail received will give all the details of the event on the browser.
  • The invitee can reply back to the host by clicking YES, NO or MAY BE with a message.
  • When an event is created or when an order is placed, the event falls under the MY EVENTS option and will have 3 options 1. Event preview 2. Buzz board 3. Order communication.
  • The organizer can upload photos before, on and after the event.
  • This option is available in the buzz board.
  • After clicking on buzzboard go to the gallery option.
  • In gallery click on upload media to upload pictures and videos.
  • When an event is created or when an order is placed, the event falls under the MY EVENTS option and will have 3 options 1)Event preview 2)Buzz board 3)order communication.
  • If the organizer has any query or any changes to be made on the order he can communicate with the service partner by clicking on order communication.

Click on the create event option on top of the screen which lets you to the further simple steps of creating an event. Enter the ZIP code where you wish to host an Event and enter the event details.

PLAN:

Organizer will be able to add invitees and choose a venue or set his own venue.

On clicking the search option, the organizer will be getting a list of venues near to the place where the event will be hosted and the organizer can also opt for the resource type such as hotel, party hall, garden, restaurants..etc.

Once the organizer chooses any venue he/she will be able to look into the venue cost for the whole day or any particular time slots and book the venue

FOOD:

Organizer can search for the food stores which are nearest to the event venue and the food can be ordered from different food stores and can be added to the cart where it gives details of the quantity and cost. The organizer can also carry my food, but some of the venues might not allow outside food.

Payment:

The Organizer can choose the delivery address which can be the venue, the address on the account or any address the organizer wants the delivery to be done. Review and pay: Here the organizer can have a look and modify the order details of both the venue and food with cost.

Payment method:

The organizer will have to provide the card details to make the payment.

Once the card details are saved the organizer will have an option to pay it on the same day while creating the event or can opt to pay later which will be done within 48hours of the actual event.

Order Confirmation:

Here the organizer will be able to download the order invoice.

COMPLETE:

This would be the final step to create an event. Organizer can upload an image on the invitation. Few guest settings can be edited here such as, organizer can opt to get notifications once the invitees respond to the invitation. Organizer also has an option to send the invitation through social media such as facebook and twitter.

Request from Organizer:

Once the organizer creates an event or places an order for food and venue, he/she will not be able to cancel the order but can cancel the whole event.

To cancel the event the organizer needs to send a request to the CSR. Cancelling an event may incur cancellation charges depending on whether the order is fulfilled and also the time remaining for the actual event date. The organizer can also request the CSR to mark the order as pending. Marking the order as pending will allow the organizer to make changes on the event regarding the venue or the food.

Rejection from Service partner:

When the organizer creates an event or places an order with a particular service partner, and if the order cannot be fulfilled by that Service partner the order will be rejected.

These rejected orders fall under the CSR portal which will be marked as “Event For Editing” . When the events are marked as “Event For Editing” the organizer will have to revisit the plan and will be able to place a different order with the same Service partner, or can place any order with different service partner.The organizer will have to revisit the “Event For Editing” orders in a certain time period.

If the organizer does not revisit the order in this time period, the CSR will have to send a remainder to the organizers to make changes on the event. If the organizer still fails to revisit and make changes on the order, the charges will not be refunded to the organizer.

In any event if there are rejected orders from the service partners or if the organizer has requested to make some changes on any order, there will be a new order placed for the same event.

After the new order is placed the total cost may vary. If in case the price goes down than that of the previous order the organizer will be in credit.

The organizers who are in credit fall in a list under the CSR portal.

The CSR can either credit this amount back to the organizer or reject it by giving suitable reasons on his actions.

Based on the payment service partner mandated process time, the amount will be credited to the respective credit card

Download a service partner checklist from the site and have necessary information handy based on the checklist. This will ensure smooth registration process.

Click on sign up to register the company with qwik.events.

Fill all the mandatory details and attach few proofs of the company with registered TAX ID. Click on the confirmation hyperlink sent to the E-mail for activation and login.

Approval process:

In order for any service partner to register themselves with Qwik.events they will have to provide necessary documents regarding their business in the form of attachments. Once the service partner is registered with Qwik.events the CSR will have all the information about the service partner on his dashboard.

Following is the procedure for review and approval:

1. CSR will check each attached document for authenticity of the business and registration.

2. Verification and clarification call will be performed by CSR with service partner.

3. Approve the service partner and system sends E-mail notification to respective service partner.

4. Reject action will send out notification to service partner with rejection E-mail.

Once the approval is complete, the service partner can update his profile and security pin and security questions.

To log in to qwik.events there has to be an account registered in your name already on the application.

  • Once you open the application you can find the log in option.
  • Entering the username or Email ID and the log in password will allow you into your profile.
  • If in case the password has been forgotten, click on forgot password.
  • In the next page you need to provide the Email ID so that the password can be changed.

The name on the account can be changed.

  • Click on my profile
  • You will have 2 options 1) account settings 2) profile settings
  • Click on profile settings, in this section, name and other profile details can be updated and saved
  • The branch management can be handled only by the owner and the branch manager.
  • No. of branches can be created or added for a service partner.
  • Go to My Account and click on Manage Location.
  • Click on add branch or the plus sign to add a new branch.
  • The owner and the branch manager can also block the already added branches.

Only the owner of the company and the branch manager can make changes in manage users.

They will also have authority to block any user already added to the company on qwik.events.

Go to My Account and click on Manage Users.

Click on add user or the plus sign to add users of different roles.

Managing the catalog can only be done by owner and branch manager.

The branch manager can add venues and food stores in the Manage Catalog.

Go to My Account and click on Manage Catalog.

The list of the branches can be seen.

If the branch manager wants to add a new venue/food store in any particular branch, just click on the branch and below there are 2 options 1) Add Venue 2) Add Food store.

Go to My Account

  • Click on Manage Catalog
  • Click on the branch you would like to add a new food store or any food items to it.
  • Or click on add food store at the bottom of the page.
  • Fill the details in “Choose Service” and “Service Catalog”
  • Under choose service the food store details have to be provided.
  • Adding food items to the menu list, adding toppings/ addons can be done under service catalog.

Any orders placed by organizers fall under the service partner portal based on whether they are new, fulfilled, upcoming or cancelled orders.

It can be viewed on the calendar as well.

If the service partner wants to accept or reject any order, just click on the order.

The SP will have few options on the top of the page such as accept order, reject order, request details and can also download the details of the order.

The SP can accept or reject by giving suitable reasons.

Any order placed on qwik.events with any service partners, the payment will be done regardless of whether the service partner's going to accept or reject the order.

The payment 1st will be done to the qwik.events account by the Organizers . Once the service partner accept the order and once the order is fulfilled the payment will be done to the service partners by qwik.events.

How Can we Help You ?
Our customer care team is around 24/7 to help.
300 Enterprise Ct. Suite 200,
Bloomfield Hills, MI 48302
(248) 239-8110
24/7 Help Center
support@qwik.events